Privacy and Return Policy

Effective Date: [7/31/2024]

Introduction

TropicalPlantae ("we," "us," or "our") is committed to protecting the privacy of our customers and website visitors ("you" or "your"). This Privacy and E-Commerce Policy ("Policy") explains how we collect, use, disclose, and safeguard your personal information when you use our website, purchase our products, or interact with us online. This Policy applies to all TropicalPlantae activities in the United States and Puerto Rico.

TropicalPlantae Return Policy

At TropicalPlantae, we are committed to providing you with healthy, vibrant fruit trees. However, due to the delicate nature of live plants, our return policy is designed to ensure the best outcomes for both our customers and our plants.

3-Day Guarantee - Eligibility: If your tree arrives with a dead, black, or brown trunk, we will replace it or provide a refund immediately.

- How to Claim: You have 3 days from the date of delivery to send an email to [email protected] with pictures of the plant’s condition and your order number.

- Response Time: We strive to respond to your inquiry within 1 to 5 business days.

Stress and Leaf Dropping

- Stress Indicators: If your tree arrives stressed or with dropping leaves, we will provide detailed care tips to help it recover.

- Extended Guarantee: If the tree dies within 30 days, despite following our care instructions, we will offer a refund or replacement.

- Conditions: Our guarantee does not cover plants that die due to bad planting practices or failure to follow the care instructions provided in the package.

Important Notes

- Address Accuracy: We do not guarantee plants if an incorrect or incomplete address is provided. - Why Our Policy is Different: Unlike other stores, we recognize that plants are living organisms that can suffer stress from various factors during transit. Factors like temperature fluctuations, delayed planting, improper care, or transplant shock can all impact a tree’s health.

Our policy is designed to be fair and realistic, reflecting the care required to nurture these living plants.

We appreciate your understanding and cooperation in helping us ensure that your trees thrive in their new home.

1. Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, email address, shipping address, billing address, phone number.   

2. How We Use Your Information

We may use your information for the following purposes:

  • Process Orders: To fulfill your orders, process payments, and provide customer support.
  • Personalize Experience: To tailor our website and marketing communications to your interests.
  • Improve Services: To analyze trends, track website usage, and enhance our products and services.
  • Communicate: To send you promotional emails, newsletters, and other marketing materials (with your consent).

3. How We Share Your Information

We may share your information with:

  • Service Providers: Third-party companies that help us with payment processing, shipping, marketing, and other services.

4. Your Choices

You have the following choices regarding your information:

  • Access and Update: You can access and update your account information through your online profile.  
  • Marketing Communications: You can opt out of receiving promotional emails by clicking the "unsubscribe" link at the bottom of any email.
  • Cookies: You can manage your cookie preferences through your browser settings.

5. Security

We implement the most advanced security measures to protect your information from unauthorized access, disclosure, alteration, or destruction.   

7. Compliance with U.S. and Puerto Rico Laws

This Policy complies with applicable U.S. federal and state privacy laws, including the California Consumer Privacy Act (CCPA) and the Puerto Rico Personal Data Protection Act (PDPA).

8. Changes to This Policy

We may update this Policy from time to time. We will notify you of any material changes by posting the updated Policy on our website.  

9. Contact Us

If you have any questions or concerns about this Policy, please contact us at: [email protected]