Our Guarantee
We cannot guarantee Mother Nature, hungry animals, plants shipped out of recommended zones, human damage, extreme weather damage, over watering, drought, insects, disease or poor soil conditions. Plants are living organisms that can die from a hundred different causes beyond our control. We do our best to make sure you are getting a quality product. Unfortunately, we are not a big-box store, who can offer plants at a loss. Plants are our business. We go to great lengths to build mutual trust with our customers and guarantee that any plant we send out is culturally viable.
A 25% restocking fee will be charged to the customer if the trees are returned in live condition with authorization, within two weeks of receipt. Customer will be responsible for all shipping and processing charges. We do not refund shipping cost to customers to return their plants to us. By accepting nursery stock, customer accepts seller’s terms and conditions of sale, which constitute the entire agreement. In no circumstance will our liability be greater than the cost paid for the customer’s order.
Shipping
We are pleased to say that 95% of our clients get their order within the specified shipping timeframe. There are however some factors that are outside of our control and that can result in a delay. For this reason, we cannot provide an exact date for the arrival of your order.
Some common reasons for a delay or damage to your order are: shipping plants out of their recommended regions, human damage while shipping, mother nature, poor weather conditions, hungry animals, etc.
We provide as much information as possible in relation to your plant. We also try to give the best advice to empower you to make the best decisions when it comes to selecting your plant or tree.
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